**Discover Whatnot: The Future of Livestream Shopping**
At Whatnot, we’re pioneering the future of ecommerce by blending community, shopping, and entertainment on our livestream shopping platform and marketplace. With backing from esteemed investors like Andreessen Horowitz, Y Combinator, and CapitalG, we’re on a mission to create an unparalleled online shopping experience. As a remote-first team, we operate from hubs across the US, Canada, UK, Ireland, and Germany.
**Innovating Livestream Auctions**
In the dynamic realm of live auctions, we’re shaking things up in categories ranging from sports and fashion to video games and streetwear. Our platform prioritizes community and seller vetting, fostering an inclusive space for enthusiasts to share their passions.
**Join Our Growing Team**
Whatnot has been the fastest-growing marketplace in the US for the past two years, and we’re on the lookout for forward-thinking problem solvers to join us across all functional areas.
**Role Overview: Customer Experience**
As a member of our Customer Experience team, you’ll play a pivotal role in ensuring an exceptional user experience through process optimization, order management, and issue resolution. Here’s what you’ll be doing:
– Interacting with buyers and sellers with a customer-first attitude.
– Resolving customer issues regarding payments, orders, and shipments promptly and effectively.
– Becoming an expert in Whatnot’s products, processes, and systems to drive positive outcomes.
– Collaborating with other departments to troubleshoot and resolve queries.
– Proactively seeking opportunities to enhance the overall customer experience.
**Who We’re Looking For**
We value individuals with a low ego, growth mindset, and a passion for driving impact. Here’s what we’re seeking in your background:
– 2+ years of Support experience, preferably in email and/or chat services.
– Weekend availability is required.
– Understanding of Ecommerce and Marketplace operations.
– Proficiency in Customer-facing systems like Zendesk, Kustomer, or Intercom.
– Proactive problem-solving skills and a dedication to process improvement.
– Knowledge of Collectibles is a plus.
– Bachelor’s degree or equivalent experience preferred.
– Previous startup experience is advantageous.
**Compensation and Benefits**
For Full-Time (Hourly) US-based applicants, compensation ranges from $24.04/hour to $28.85/hour, plus benefits and stock options. Our benefits package includes:
– Flexible time-off policy and company-wide holidays.
– Comprehensive health insurance options.
– Work From Home Support.
– Generous allowances for home office setup, cell phone and internet, food, wellness, childcare, and family planning.
– Retirement benefits including 401k offering and pension plans.
– 16 weeks of paid parental leave.
**Equal Opportunity Employer**
At Whatnot, we embrace diversity and are committed to creating an inclusive workplace where everyone feels valued and respected. We do not discriminate based on race, religion, gender, sexual orientation, age, disability status, or any other protected status. We believe that diversity fuels innovation and strengthens our company culture. Join us as we shape the future of ecommerce together.
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Job Application for Customer Experience Agent at Whatnot (greenhouse.io)
