**Empowering Trust: Join Truework**
At Truework, we’re on a mission to infuse trust into every financial transaction. Our flagship product, Truework Income, grants access to essential employment and income information crucial for mortgage loans, apartment rentals, background checks, and more. Disrupting a $5B+ industry previously monopolized by legacy credit agencies, we offer a superior product driven by intense customer focus. Handling hundreds of thousands of income and employment verifications monthly, we’re steadily expanding our presence in the mortgage lending and tenant screening markets.
**About the Role: Customer Support Specialist**
As a Customer Support Specialist at Truework, you’ll play a pivotal role in delivering our product to customers daily. Sitting at the intersection of our customers and our backend platform, you’ll ensure a top-tier experience for the myriad of unique users our product serves each month. We’re seeking a motivated, independent thinker with extensive experience in high-volume call centers. We prize relentless curiosity and the drive to provide exceptional service without compromise.
**Responsibilities:**
– Independently resolve a high volume of inbound tickets via phone, email, and chat, aiming for 25-40 daily tickets while meeting SLAs.
– Troubleshoot complex technical issues, offering clear solutions to customers.
– Proactively engage in customer outreach initiatives to minimize recurring issues.
– Adhere to internal procedures to ensure outstanding customer service and compliance with regulatory standards.
– Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support Truework platform users.
– Escalate ambiguous issues to the appropriate teams for resolution.
– Continuously enhance the income and employment verification process by understanding nuances and identifying potential bottlenecks.
**Work Schedule and Requirements:**
– Flexible schedule, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time.
– 100% remote work from home; reliable high-speed internet connection required.
**You May Be a Fit If You:**
– Have a minimum of 2 years of experience providing technical support in a high-volume call center or similar environment.
– Are committed to delivering a world-class customer experience.
– Hold yourself to the highest standards of organization and efficiency.
– Thrive in a fast-paced, collaborative environment.
– Remain resilient and calm in high-pressure situations.
– Possess excellent verbal and written communication skills.
– Are highly disciplined and adept at managing multiple tasks.
– Have a proven track record of excellence and a strong work ethic.
– Prioritize security in your personal and professional life.
**Compensation:**
– Targeted cash compensation: $16 – $21 per hour. Final offer amounts determined by multiple factors, including candidate expertise.
**Bring Your TRUE Self to Work**
One of our core values at Truework is Valuing Diverse Perspectives. We’re committed to creating a workplace where every individual feels valued and respected. Truework is an Affirmative Action, Equal Opportunity Employer, fostering diversity and inclusion in all aspects of our organization.
Join us in our mission to build trust and empower financial transactions for everyone. If you need assistance or accommodation due to a disability, please let us know. We’re here to support you every step of the way.
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Job Application for Customer Support Specialist (Part time) at Truework (greenhouse.io)
