Discover SportsRecruits: Empowering Athletes to Reach Their Goals
SportsRecruits stands as the premier college sports recruiting network, uniting athletes, clubs, events, and college coaches throughout the recruiting journey. Our platform grants clubs, high schools, student-athletes, and their families access to every college coach nationwide. Through SportsRecruits, club and high school organizations empower student-athletes in their recruiting endeavors, overseeing their efforts and communication transparently. Connections forged on our platform have led to commitments to esteemed academic and athletic institutions across the nation.
At SportsRecruits, we are an equal opportunity employer committed to diversity and inclusivity within our team. Just as we support the student-athletes we serve, we strive to enhance and strengthen our team every day. We are dedicated to assembling a team that reflects diverse backgrounds, perspectives, and skills, understanding that inclusivity enhances our ability to support all student-athletes, their families, and coaches in pursuit of their dreams.
Join Us: Customer Success Specialist Position
As a member of our Customer Success team, you’ll engage directly with student-athletes, parents, club owners, directors, recruiting coordinators, and coaches to unleash the potential of the SportsRecruits platform.
As a Customer Success Specialist, you’ll be the initial point of contact for phone, email, and live chat inquiries, guiding customers to achieve their goals on our platform. You’ll closely collaborate with our Customer Success Management team in onboarding and implementing our platform for club and high school customers. If you’ve read this far, include the word “popcorn” in your response to showcase your attention to detail. The ideal candidate for this role is a positive and effective communicator with strong attention to detail, exceptional teamwork skills, and the ability to simplify complex challenges into actionable solutions.
Key Responsibilities:
- Independently manage the daily onboarding of new and renewing users to the SportsRecruits platform.
- Utilize technical expertise and creative problem-solving to resolve customer issues efficiently.
- Handle customer requests and escalate issues as needed.
- Analyze data to identify product improvement opportunities and troubleshoot customer issues.
- Act as the voice of the customer, gathering feedback to drive product enhancements.
- Contribute to the development and maintenance of customer-facing resources.
Requirements:
- 1-2 years of Customer Success experience.
- Passion for assisting others.
- Excellent written and verbal communication skills.
- Strong troubleshooting skills, analytical thinking, perseverance, and patience.
- Proficiency in Microsoft Excel.
- Impeccable attention to detail.
- Ability to prioritize multiple projects and deadlines.
- Strong desire to enhance user experience.
- Understanding of college recruiting and the high school and club sports landscape.
- Familiarity with software like Zendesk, Salesforce, and Gainsight (a plus).
- Experience in college athletic recruiting (a plus).
What We Offer:
We prioritize the happiness of our team and continuously seek ways to enhance our work culture and support our employees’ well-being. Here are some of the benefits we offer:
- Comprehensive medical, vision, and dental coverage.
- 401(k) retirement plan.
- Unlimited time-off policy.
- Option to work remotely or in our NYC WeWork Space.
- Salary Range: $45,000 – $55,000 USD annually.
This position is currently remote, with the option for full or part-time work from our New York office. Once a year, we gather in NYC for a company meetup to discuss goals, hear from industry experts, and collaborate in person. Whether working remotely or in-office, we are committed to fostering a connected, supportive environment for all our team members.
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Customer Success Specialist – SportsRecruits – Career Page (theresumator.com)
