About the Role 🤹♀️
Join Rocket Money’s customer support team and use our online chat platform to interact with our members. Your responsibilities will include providing top-notch customer service, answering questions about the app, assisting members with their accounts, and resolving general issues. You will guide members on how to maximize their Premium Memberships, escalate technical problems to the engineering team, and communicate solutions back to members. Additionally, you’ll draft support articles, create member tutorials, and regularly use the Rocket Money app to give detailed feedback to the product team on beta features. Other duties may be assigned by your supervisor.
About You 🦄
- Passionate About Personal Finance: You have a keen interest in personal finance and a desire to help others manage their money successfully.
- Excellent Communicator: Your writing skills are impressive, and you enjoy engaging with people.
- Empathetic: You can relate to and validate our members’ experiences, finding meaningful solutions to improve their situations.
- Proactive Problem Solver: You can identify potential issues and propose effective resolutions.
- Efficient Workflow Management: You know how to balance multiple competing priorities efficiently.
- Initiative-Taker: You’re willing to jump in and help wherever needed, always eager to learn and improve.
- Self-Motivated: You’re committed to personal and professional growth, constantly pushing yourself to the limits of your abilities.
- Experience: Customer service experience in a B2C tech company is a plus!
We Offer 💫
- Health, Dental, & Vision Plans
- Competitive Pay
- Matching 401k
- Unlimited PTO
- Daily Lunch
- Snacks & Coffee
- Commuter Benefits
Additional Information
- Salary Range: $20 – $24/hour + bonus + benefits. Base pay may vary depending on job-related knowledge, skills, and experience.
- Equal Opportunity Employer: Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
- Fair Chance Ordinance: In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
If you’re ready to make a difference and be part of a dynamic team, apply today! Only short-listed candidates will be contacted for an interview.
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Job Application for Customer Support Associate at Rocket Money (greenhouse.io)
