**Join Our Team: Customer Support Representative at ResMed**
*Quick Overview*: ResMed is seeking a dedicated Customer Support Representative to provide top-notch assistance to our customers, ensuring their needs are met and issues resolved promptly. This role offers a dynamic opportunity to work remotely and be part of a collaborative team focused on delivering exceptional customer service.
*Ideal Shift Hours*: Monday – Friday 10am – 7pm Eastern Time
**About the Role**:
– Respond to customer inquiries regarding the Brightree application and its services with efficiency and a friendly demeanor.
– Diagnose and resolve complex customer issues related to system configuration, product functionality, and bugs/enhancements.
– Document and track inbound support requests, ensuring thorough notation of customer problems and solutions.
– Collaborate with cross-functional teams to address escalated issues and provide timely updates to customers.
– Mentor and train new team members, contributing to a positive and professional work environment.
**About You**:
– Minimum of 3 years experience in application support or call center environment, with proficiency in Salesforce or similar platforms.
– Extensive knowledge of customer support best practices and experience in healthcare or related industries.
– Strong interpersonal and communication skills, with the ability to deescalate customer concerns effectively.
– Technical aptitude and troubleshooting skills, with a logical and systematic approach to problem-solving.
– Proven ability to work independently in a fast-paced environment, with dedication to tasks and continuous improvement.
– Bachelor’s degree preferred, or equivalent combination of education and experience.
– Proficiency in Microsoft Office Suite and web browsers.
– Experience with Salesforce, hardware support, API integrations, and software development life cycle preferred.
**Compensation and Benefits**:
– Competitive hourly rate between $26.00 – $39.12 USD, based on qualifications and experience.
– Comprehensive benefits package including medical, vision, dental, life insurance, and more.
– Flexible work arrangements and opportunities for professional growth and development.
– Generous Paid Time Off (PTO) and parental leave policies.
– Employee Stock Purchase Plan (ESPP) and tuition assistance programs.
Join ResMed and be part of a team dedicated to shaping the future of healthcare. Apply now and embark on a rewarding career journey with us!
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