Here’s what you’ll be doing:
- Handling technical support issues daily, diagnosing and resolving problems across Pinterest’s business product suite.
- Managing escalations from outsourced vendors and contributing to their improvement.
- Collaborating with Product Specialists to advocate for businesses and customers.
- Triaging bugs and partnering with engineering to address customer issues.
- On-call availability on weekends and evenings may be required.
- Creating and updating detailed documentation.
- Providing training and mentorship to team members to enhance their product knowledge.
- Identifying process improvements and insights to enhance customer experience and efficiency.
- Monitoring key performance metrics, preparing reports, and offering insights to leadership for decision-making.
What we’re seeking:
- 5+ years of support experience.
- 3+ years of online advertising experience, preferably in measurement/delivery.
- 3+ years of experience with SQL, HTML, CSS, and JavaScript (preferred).
- Familiarity with Google Analytics, MMPs, Tableau, and Salesforce (preferred).
- Knowledge of measurement solutions, web analytics, eCommerce data feeds, and the retail industry.
- Experience troubleshooting technical products/platforms for business customers with a client service mindset.
- Data analysis skills to tackle complex business problems and advocate for technical solutions.
- Strong communication skills for effective collaboration with cross-functional teams.
- Ability to thrive in a fast-paced, dynamic environment.
Please note that this position does not offer relocation assistance. Visit our PinFlex page to explore our working model further.
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Customer Ops Support Specialist II, San Francisco + 1 other locations | Pinterest Careers
