Join Our Team: Customer Success Associate Opportunity
Are you passionate about delivering exceptional service and creating memorable experiences for customers? We’re looking for a Customer Success Associate to join our team and help shape our brand’s success story. Here’s what you need to know:
Role Overview:
As a Customer Success Associate, you’ll be the face of our brand, providing support to customers via telephone, email, and chat. Reporting to the Customer Success Supervisor, you’ll engage with new and potential customers, assist them through their shopping journey, address order inquiries, and contribute to building a thriving brand. We’re seeking an independent problem-solver who enjoys making people happy and has a knack for putting together outfits.
Key Responsibilities:
- Respond to customer interactions promptly and courteously during scheduled shifts.
- Act as an empowered team member, making decisions that enhance each customer’s relationship with our brand.
- Gather and relay feedback to relevant teams to ensure customer needs are met.
- Meet or exceed daily interaction targets, aiming for a minimum of 70 interactions per shift.
Qualifications:
- Minimum 2 years of experience in customer service or a related role.
- Passion for and understanding of our brand, customers, and products.
- Reliable internet connection.
- Exceptional written and verbal communication skills.
Job Skills:
- Creative problem-solving abilities to meet both customer and business needs.
- Willingness to take on additional projects and support team members.
- Stay informed about relevant media, lifestyle trends, fashion, and culture.
Benefits & Perks:
- Employee discount at all URBN brands.
- 401(k) retirement plan with company matching.
- Roth IRA.
- Employee referral bonus program.
- Commuter benefits.
- Partnership discounts on national/local products and services.
Physical Requirements:
- Prolonged periods of sitting and working on a computer, up to 8 hours.
- Ability to report to scheduled shifts on time.
Location: Remote
Hourly Rate: $15.00
At Urban Outfitters, Inc., we celebrate diversity and are committed to fostering an inclusive environment for all employees. We provide equal employment opportunities to all individuals without regard to race, color, sex, religion, age, disability, national origin, or any other protected characteristic.
Join us in creating a safe, fair, and respectful work environment. Apply now and be part of our vibrant team!
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