Join Nespresso as a Senior Customer Service Representative (Digital) where you’ll serve as an expert in non-phone customer communication channels. This remote-based role requires experience in managing digital platforms like live chat, email, and online reviews. You’ll engage with customers across various touchpoints, ensuring outstanding service and brand representation.
Responsibilities include:
- Managing digital platforms like Yelp, Amazon reviews, and live chat.
- Creating engaging, personalized content daily.
- Utilizing the Calleo Platform for live chat and email interactions.
- Addressing negative feedback and crisis management.
- Maintaining service levels and assisting customers efficiently.
Requirements:
- High School Diploma/GED; Bachelor’s degree preferred.
- 2+ years of experience in managing ratings, reviews, and social media platforms.
- Proficiency in MS Office and excellent customer service skills.
- Strong communication, organization, and analytical skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Flexibility to work weekends and handle sensitive situations.
The position offers a competitive salary range of $45,000 to $55,000, along with performance-based incentives and comprehensive benefits including healthcare coverage and a 401k with company match. Apply now to join our team and contribute to delivering exceptional customer experiences!
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