🌟 **Join Our Growing Team as a Remote Customer Service Associate!**
Are you ready to make a difference and provide highly personalized experiences for our clients? At MassMutual, we’re expanding, and we’re looking for passionate individuals to join our Life Call Center team. As a Customer Service Associate, you’ll have the opportunity to build rapport with customers, resolve inquiries efficiently, and contribute to creating best-in-class experiences.
**The Opportunity:**
– Develop personalized experiences for our customers within our Life Call Center.
– Demonstrate accountability, agility, inclusivity, strong business acumen, and courage in all aspects of your role.
– Must be willing to work ANY 8-hour shift within our hours of operation, 8am–8pm Eastern Time, Monday–Friday (NO WEEKENDS).
– Salary: $42,000 plus the ability to earn a 5% annual bonus.
– 10 weeks paid virtual training.
– Upcoming Training Class: July 1st, 2024 – September 1st, 2024.
**The Team:**
– Join our Life Service Center team, focused on customer-centric and consultative approaches.
– We value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.
– As experts in Life Insurance products, we emphasize problem-solving and adherence to policies and procedures.
**The Impact:**
– Build rapport with each customer, understand their needs, and resolve requests on the first contact.
– Educate customers about their life insurance policies with MassMutual.
– Handle problems independently and seek guidance in complex situations.
– Balance time effectively to meet expected service levels.
– Utilize multiple systems and tools to achieve goals, including customer experience and call quality.
**The Minimum Qualifications:**
– 1+ years of customer service experience (or Undergrad Degree in lieu of experience).
– High School Diploma (or GED).
**The Ideal Qualifications:**
– 2+ years of Customer Service Experience.
– Proficiency with Microsoft Office Suite.
– Bilingual proficiency (Spanish) is a plus.
– Experience in Insurance or Annuity Servicing, hospitality, or retail sales with direct consumer contact and problem-solving skills.
– Able to thrive in a fast-paced, metric-driven environment, multitasking, and navigating multiple systems.
Join us and be part of a team that values excellence, empathy, and dedication to customer satisfaction. Apply now and embark on a rewarding career journey with MassMutual!
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