Join Our Team as a Financial Representative at Jack Henry
Position Overview
Become a Financial Representative at Jack Henry, where you’ll assist customers with a range of financial needs on behalf of our banking and credit union clients. This role offers hands-on experience with various software products and opens doors to career advancement opportunities within our organization. This position is remote across the US, but candidates within 30 miles of our Springfield, MO, or Monett, MO offices will work onsite.
Start Date: July 22, 2024
Training Schedule: Monday – Friday, 3 PM – 8:45 PM CT for the first 6 weeks
Annual Salary: $34,320 – $37,500
Shift Options:
- PT 5×5: 4:00 PM – 9:00 PM CT (Mon, Thu, Fri) & 9:00 AM – 2:00 PM CT (Sat, Sun)
- PT 5×4: 8:00 AM – 1:00 PM CT (Mon, Tue) & 8:00 AM – 1:00 PM CT (Sat, Sun)
- PT 4x5x8: 4:00 PM – 9:00 PM CT (Mon, Tue, Wed, Fri) & 8:00 AM – 4:30 PM CT (Sat)
- PT 5×5: 5:00 PM – 10:00 PM CT (Mon, Wed, Thu) & 9:00 AM – 2:00 PM CT (Sat, Sun)
- PT 5×5: 5:00 PM – 10:00 PM CT (Mon, Tue, Thu, Fri) & 9:00 AM – 2:00 PM CT (Sat)
- PT 5×5: 5:00 PM – 10:00 PM CT (Mon, Tue, Wed, Fri) & 9:00 AM – 2:00 PM CT (Sat)
- PT 3×8: 8:00 AM – 4:30 PM CT (Mon) & 8:00 AM – 4:30 PM CT (Sat, Sun)
Responsibilities
- Customer Assistance: Provide over-the-phone support similar to a personal banker for our financial institution clients.
- Issue Resolution: Assess and resolve various customer inquiries and issues promptly.
- Security: Verify customer information to maintain system security before making any modifications.
- Communication: Relay customer needs and expectations to the appropriate personnel, following escalation procedures for complex issues.
- Additional Duties: Perform other tasks as assigned.
Qualifications
- Experience: At least 1 year of customer service experience.
- Schedule Adherence: Ability to adhere to a published break and lunch schedule.
- Calm Under Pressure: Remain composed in stressful situations.
- Technical Navigation: Comfortable navigating multiple systems while assisting customers.
- Communication Skills: Ability to communicate clearly and understandably.
- Availability: Must work assigned schedules in a 24/7 call center, including nights, weekends, and holidays (closed on Thanksgiving and Christmas).
- Internet Requirements: Must have a download speed of at least 10 Mbps (25 Mbps if shared) and an upload speed of at least 1.5 Mbps.
Preferred Qualifications
- Multi-tasking Skills: Ability to handle multiple inquiries efficiently.
- Empathy: Ability to listen and empathize with customers.
- First Call Resolution: Use tools effectively to resolve issues on the first call.
- Self-Motivation: Take initiative on your career path.
- Industry Experience: Experience in call centers, banking, or credit unions.
Why Work at Jack Henry?
At Jack Henry, we believe in doing the right thing, doing whatever it takes, and having fun. We value our associates and attribute much of our success to their well-being. We offer outstanding benefits to ensure the physical, mental, and financial well-being of our team.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- PTO, Pay in Lieu of Time Off, and Shared Leave
- 9 Paid Holidays + Floating Holiday
- Winter Break – 4 additional days off
- 401(k) Match – Up to 6%
- Company-paid Short-Term & Long-Term Disability
- Company-paid $50K Life/AD&D Insurance
- Emergency Savings Account + Company Contribution
- Flexible Spending Accounts
- Health Savings Accounts
- Gym Membership Discounts
- Professional Development & Education Assistance
- Employee Assistance Program (EAP) for you & family
Commitment to Diversity
Jack Henry is committed to fostering a diverse and inclusive workforce. We encourage applications from individuals of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs.
We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
Apply Today!
If you’re excited about this opportunity and meet the qualifications, we encourage you to apply. At Jack Henry, we value motivation and alignment with our mission and are eager to meet candidates who can contribute to our company in diverse ways.
For more information about our culture and commitment to our people, customers, community, environment, and shareholders, visit our Corporate Responsibility site. Join us at Jack Henry and be a part of a team that thrives on collaboration, innovation, and making a positive impact.
Equal Opportunity Employer: Jack Henry is an equal opportunity employer and prohibits any form of discrimination or retaliation.
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