**Empowering Hiring Excellence: Join First Advantage**
At the forefront of recruitment, we are the driving force behind smarter hiring and faster onboarding. First Advantage, an HR Tech company headquartered in Atlanta, GA, pioneers innovative solutions and insights to empower our clients in managing risk and securing top-tier talent. With a cutting-edge technology platform, we craft fully scalable, tailored screening programs for over 30,000 clients worldwide. Operating across 17 countries with approximately 5,000 employees, we conduct over 100 million screens annually, spanning more than 200 countries and territories.
**Are You Our Ideal Candidate?**
We’re seeking individuals who embody the following qualities:
– **Self-motivated:** You’re a natural leader who isn’t afraid to dive into the thick of things and see projects through to the end.
– **Team player:** Collaborating across diverse teams comes naturally to you, and you understand the value of collective effort.
– **Innovator:** You view existing processes as opportunities for enhancement and are always ready to explore new avenues.
– **Lifelong learner:** You’re committed to continuous growth, especially within the realm of human capital, and embrace the synergy of people, processes, and technology.
**Your Role as a Customer Success Analyst**
As a Customer Success Analyst, your mission is to ensure our customers extract maximum value from our offerings. This entails analyzing customer data, identifying trends, and furnishing actionable insights to bolster customer satisfaction, retention, and overall success. Your arsenal must include strong analytical skills, empathy for customers, and adept communication with both external clients and internal teams.
This role offers the flexibility of 100% remote work.
**Key Responsibilities:**
– Analyze customer data to unearth patterns, trends, and potential issues.
– Collaborate closely with the customer success team to devise strategies for enhancing customer satisfaction and retention.
– Conduct regular health checks with customers to address any concerns promptly.
– Establish and maintain customer success metrics and KPIs to drive continuous improvement.
– Maintain a comprehensive understanding of client verifications and processing guidelines.
– Prepare monthly account reviews and offer recommendations for enhancements.
– Gather firsthand customer feedback to guide product and service improvements.
**Qualifications for Success:**
– High school diploma/GED required; college degree preferred.
– 3+ years of customer service experience, including direct interactions with external customers.
– Proficiency in Microsoft Office and CRM systems like Siebel or Salesforce.
– Strong analytical skills and the ability to derive meaningful insights from complex data sets.
– Excellent communication skills and the ability to build trust with customers.
– Organizational prowess and keen attention to detail.
– Adaptability to manage multiple tasks and meet deadlines in a dynamic environment.
**Why First Advantage Is Your Next Career Leap**
First Advantage is amidst a technology transformation, and we’re on the lookout for experts who are passionate about leveraging advanced technologies to deliver exceptional user experiences. Join us in driving the development of scalable solutions and guiding our agile teams and clients through meaningful changes.
In addition to a competitive salary, our eligible employees enjoy benefits such as remote work opportunities, comprehensive healthcare coverage, retirement plans, flexible paid time off, and access to growth opportunities.
**Our Core Values**
At First Advantage, we honor honesty, consistency, and responsibility. We cultivate an environment of dignity, prioritize client needs, encourage innovation, and foster teamwork.
**Ready to Join Us? Apply Today!**
If you’re eager to contribute your skills and expertise to our dynamic team, we want to hear from you! Apply now and let us get to know you better.
The salary range for this position is approximately $21-25 USD per hour, reflecting our commitment to fair compensation based on experience, skills, and industry knowledge.
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Customer Success Analyst | First Advantage Jobs (comparably.com)
