Everyday Health Group (EHG) stands as a leader in patient and provider education, engaging over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes by providing highly relevant information, data, and analytics. Through our world-class brands, we empower healthcare providers, consumers, and payers with trusted content and services.
**The Opportunity**
Lose It!, a part of Everyday Health Group, is seeking a quick-learning, friendly individual to join our Customer Care team. As a member of this team, you’ll serve as a vital link between Lose It! members and the company, interacting with them primarily via email. Success in this role hinges on your understanding of our workflows, policies, and processes, coupled with the ability to adapt to evolving business needs. Exceptional performers have opportunities for growth in terms of hours and responsibilities, accompanied by increased pay.
**Salary Range**
Compensation for this role ranges from $18.00 to $22.00 per hour, based on various factors including experience, role scope, capabilities, and company performance.
**Key Responsibilities**
– Interact with customers via an email ticketing system, Zendesk.
– Collaborate with the Customer Care team to resolve customer issues and inquiries.
– Address customer support requests related to all aspects of the Lose It! App.
– Aim to send at least ten emails per hour after a 30-hour training period, providing comprehensive responses.
– Work four-hour shifts with flexible scheduling post-training, ensuring consistency.
**Job Qualifications**
– Proficiency in using computer software such as Google Docs and support platforms like Zendesk.
– Comfortable with mobile phones and applications.
– Excellent written English skills.
– Availability for at least three, four-hour shifts per week, including two weekend days per month.
– Attendance at a weekly team meeting, typically held virtually on Tuesday mornings.
– Completion of 30 hours of training within the first ten days of employment.
**Our Culture and Values**
At Everyday Health Group, we foster a culture of collaboration, problem-solving, and innovation. We empower our team to make informed decisions and encourage open-mindedness and sensitivity. We believe in the power of action and value personal and professional growth. Our collective purpose is to deliver enlightening audience experiences with trusted brands, driving both business success and professional satisfaction.
**Life at Everyday Health**
Join our dynamic, flexible work environment where your performance directly impacts our success. With employees across 40+ states and offices worldwide, including NYC, Asheville, Boston, London, and Mumbai, Everyday Health Group offers an inclusive and equitable workplace, celebrating diversity and fostering an environment where everyone can thrive.
Everyday Health Group is an Equal Opportunity Employer, committed to creating an environment where all employees feel valued and respected.
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Everyday Health – Consumer Careers – Part-Time Customer Care Specialist (jobvite.com)
