Description:
Everyday Health Group (EHG) stands out as a leader in patient and provider education and services, attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through informed decision-making, supported by highly relevant information, data, and analytics. We empower healthcare providers, consumers, and payers with trusted content and services delivered through Everyday Health Group’s esteemed brands.
The Opportunity:
Join Lose It!, a property of Everyday Health Group, as a valued member of our Customer Care team. We’re on the lookout for a quick-learning, friendly individual who thrives in patient interactions. As a Customer Care Team member, you’ll embody our brand and serve as a direct link between Lose It! members and the company.
In this role, you’ll engage with Lose It! members via email, necessitating a deep understanding of our workflows, policies, and evolving business needs. For high-performing employees, there are opportunities for growth, including increased hours and expanded job responsibilities.
Salary Range:
Compensation for this role falls between $18.00 to $22.00 per hour, contingent upon experience, role scope, capabilities, and overall business performance.
Key Responsibilities:
- Interact with customers via email ticketing system, Zendesk.
- Collaborate closely with other Customer Care team members to resolve customer inquiries.
- Handle customer support requests concerning all aspects of the Lose It! App.
- After a 30-hour training period, aim to send at least ten emails per hour, focusing on comprehensive replies.
- Work four-hour shifts with flexible post-training scheduling, ensuring consistency.
Job Qualifications:
- Tech-savvy with proficiency in software like Google Docs and support platforms like Zendesk.
- Comfortable using mobile phones and applications.
- Strong written English skills.
- Available for at least three, four-hour shifts per week, including two weekend days per month.
- Able to complete 30 hours of training within the first ten days of employment.
Our Culture and Values:
We’ve crafted our values collectively to guide our shared purpose and endeavors. At Everyday Health Group, we foster collaboration and problem-solving, empowering each other to make informed decisions and take action. Our culture embraces success and innovation, with open-mindedness and sensitivity to our environment. We value doing over talking and strive to deliver enlightened audience experiences with trusted brands.
Life at Everyday Health:
Join our global community at Everyday Health Group, where we prioritize careers over jobs and people over employees. We seek enthusiastic individuals with an entrepreneurial spirit who thrive in an environment that rewards excellence. If you’re looking for a dynamic, flexible work environment where your performance directly impacts outcomes, Everyday Health is the perfect fit. We celebrate diversity and are dedicated to creating an inclusive and equitable environment for all employees.
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Everyday Health – Consumer Careers – Part-Time Customer Care Specialist (jobvite.com)
