Ethisphere is hiring! $70-$80k/yr. Remote Account Manager

About Us:

At Ethisphere, we believe that strong ethics is good business. We help companies advance business integrity through data-driven assessments, benchmarking, and guidance. We honor superior achievement through the World’s Most Ethical Companies® recognition, we promote professional collaboration through the Business Ethics Leadership Alliance (BELA), and we showcase best practices through events and media such as the Global Ethics Summit and Ethisphere Magazine.

Our employees are our greatest strength. We seek the brightest talent so we may invest in their professional development and position them for success within the expanding ethics, compliance, and corporate culture space. Our fully remote team consists of more than 55 employees living in 20 states across the U.S. and four time zones. We have a welcoming, supportive, and engaged culture that values flexibility, collaboration, and strong work-life balance. With a history of strong, sustained growth, we offer professional opportunities at junior, middle, and senior levels.

Ethisphere has a strategic partnership with predictis, a business platform that partners with world-class data software businesses. The platform is part of Alpine Investors, a people-driven private equity firm.

Responsibilities:

Retain and grow a roster of existing BELA membership revenue and onboard new BELA members as needed
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors where timely and thoughtful responses are deeply valued
Establish a discipline around account planning, health scoring, and Sales Force hygiene to update and maintain customer insights to enable superb business-to-business alignment
Update job knowledge and display intellectual curiosity relevant to the role by participating in educational opportunities; reading professional publications; maintaining personal networks; and/or participating in professional organizations
Deliver exceptional client service on a day-to-day basis via online/email, virtual presentations and meetings, and phone
Closely partnering Sales team to onboard and integrate new clients and developing existing client relationships as well as identifying opportunities for additional consultative engagement
Provide timely and responsive concierge-style service to existing BELA members, partnering with a designated Account Representative
Assist in the development and execution of peer-to-peer in-person and virtual assemblies (for example, roundtables) with BELA members for purposes of Ethisphere and company-led conversations
Display proficiency in demonstrating BELA benefits to customers (BELA Member Hub, The Sphere data platform, and others)

Requirements:

Personal commitment to strong ethical practices and an interest in helping companies advance a strong ethical corporate culture and support corporate social responsibility initiatives
3+ years of prior account management or customer success experience
Proven account management or other relevant experience, especially as it relates to ethics & compliance or similar professions
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs and priorities
Excellent listening and presentation skills
Excellent verbal and written communications skills; the ability to clearly and succinctly articulate Ethisphere and BELA products and benefits is crucial
Bachelor’s Degree or equivalent work experience

- Experience in the legal and compliance industry and/or Software-as-a-Service and advisory services account management experience is preferred but not required
Natural relationship builder with integrity, reliability, and maturity
Excellent time and project management skills. Ability to plan ahead and prioritize is crucial to effectively managing a roster of accounts
Expert at Microsoft Office Suite, Google Apps, Salesforce, and virtual platforms such as Zoom and Teams
Ability to travel, no more than 10% of the time

Perks: