Job Summary
The Patient Service Center Representative I (PSC Rep I) is dedicated to creating a positive patient experience by efficiently managing day-to-day operations related to patients’ appointments. This role may involve either financial clearance or scheduling functions, maintaining high standards of customer service at all times. Occasionally, the PSC Rep I may perform both duties within a limited scope, requiring a thorough understanding of each function.
Essential Duties and Responsibilities
Financial Clearance:
- Collect and verify required patient demographic and financial data to create a complete pre-registered account for scheduled visits.
- Complete the pre-certification process by obtaining authorization from insurers and healthcare facilities, verifying patient insurance, and confirming benefits eligibility.
- Assist team members as needed.
- Adhere to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling, and other related duties.
Scheduling:
- Handle easier, less complex scheduling tasks.
- Ensure accurate and timely scheduling for outpatient appointments.
- Provide callers with information related to their appointments, including preparation information for tests, directions, canceling/rescheduling tests, order management, and answering any other questions.
- Perform other duties as assigned based on departmental needs.
Knowledge, Skills, and Abilities
- Ability to work in a production-driven call center environment.
- Familiarity with dual computer monitors.
- Basic typing skills.
- Working knowledge of Windows-based computer environments.
- Ability to multitask in a high-volume center.
- Strong written and verbal communication skills.
Education / Experience
- Required: High school diploma or GED.
- Preferred: Two years of college (or equivalent professional, customer service-driven experience).
- Preferred: Telephone/call center experience.
- Preferred: Pre-registration and/or scheduling experience.
- Preferred: 1-2 years of customer service experience.
Physical Demands
- Must be able to work in a sitting position, use a computer, and answer the telephone.
- Ability to travel if necessary.
Work Environment
- Office work environment.
- Hospital work environment.
Travel
- Approximately 0% travel required.
About Us
As part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients across more than 135 local regions nationwide. We help our clients enhance their financial and clinical performance, serve their communities, and succeed in the business of healthcare. Conifer Health assists organizations in transitioning from volume to value-based care, improving the consumer and patient healthcare experience, and enhancing quality, cost, and access to healthcare. Join us and be part of our solutions, with the resources and incentives to redefine healthcare services and a competitive benefits package to advance your career.
Compensation and Benefits
- Pay: $13.40-$20.00 per hour, depending on location, qualifications, and experience.
- Eligible for a signing bonus for qualified new hires.
- Time and a half for Conifer observed holidays.
Are you ready to contribute to our mission? Join Conifer Health and help us redefine healthcare services.
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Patient Service Center Rep I (Entry Level) – Remote 10AM – 7AM CST at Tenet Healthcare
