Join Our Team as a Remote Customer Service Advisor
Are you passionate about helping people and providing excellent customer service? Conduent is seeking dedicated individuals to join our team as Remote Customer Service Advisors.
Position Details
– **Starting Pay Rate:** $17.31 per hour
– **Work Schedule:** Full-time shifts available between 7am – 12am CST
– **Growth Opportunities:** Plenty of room for advancement within the team
– **Health Benefits:** Comprehensive medical, dental, and vision coverage for you and your family starting on day 1
– **Paid Time Off:** Enjoy paid time off with a shift assigned after training, which may include at least one weekend day
– **Work from Home:** Fully remote position
About the Role
As a Customer Service Advisor, you will provide support to customers via phone, helping with various inquiries such as:
– **Late Deliveries:** “My delivery is late. Can you help?”
– **Damaged Deliveries:** “My delivery arrived damaged. What can I do?”
– **Billing Inquiries:** “When will I see a charge for my purchase?”
You will work independently from home in a secure workspace, collaborating remotely with management and colleagues. Success in this role requires resolving calls promptly, maintaining high communication standards, ensuring customer satisfaction, providing product solutions, and performing other duties as assigned.
Why Conduent is Right for You
We are looking for individuals who:
– **Problem Solvers:** Patiently listen to and address complex customer issues
– **People Skills:** Build genuine connections with customers
– **Tech-Savvy:** Navigate multiple applications and research solutions effortlessly
– **Customer-Focused:** Love helping people and guiding them to the best product solutions
– **Innovative:** Excited by new technology
– **Structured Environment:** Thrive in a high-volume, structured work environment
– **Commitment:** Can commit to 100% attendance for three weeks of paid training
Shift Information
– **Work Hours:** Shifts typically fall between Monday – Sunday, 7am – 12am CST
Requirements
To be eligible for this position, you must:
– Be at least 18 years old
– Have a High School Diploma or equivalent
– Successfully pass a criminal background check
– Have at least six months of customer service experience, preferably in a sales role
– Have high-speed internet access (download ≥10 Mbps, upload ≥3 Mbps, Ping <175 ms, no Wi-Fi or satellite)
– Preferably, have previous Contact Center and/or work-from-home experience
– Be able to type at least 30 words per minute accurately
– Have a private workspace accessible only to you during work hours
– Be able to work independently with discipline and motivation
– Have excellent written and verbal communication skills in English
– Be courteous and professional
– Thrive in a fast-paced environment
– Be flexible with working hours
– Live in one of the following states: AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
Compensation and Benefits
– **Pay:** $17.31 per hour plus incentive and bonus programs
– **Health Benefits:** Comprehensive medical, dental, and vision coverage
– **Career Growth:** Opportunities to develop your skills and advance your career
– **Paid Time Off:** Enjoy paid time off
– **Supportive Environment:** Work for a company passionate about helping people
Locations We’re Not Hiring
We are currently not hiring in the following locations:
– **States:** AK, CA, HI, MA, IL, MT, NY
– **Metro Areas:** MN – Minneapolis, IL – Chicago, NY – New York City Metro, OR – Portland, MD – Montgomery County, Seattle, WA
Ready to join a team that values helping others and offers great benefits? Apply now and become a part of Conduent’s dedicated customer service team!
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