Introducing the Customer Advocacy Specialist role! Join our team as a crucial subject matter expert, driving resolutions for internal and external issues with a high level of autonomy. This remote position offers flexibility and growth opportunities, with training starting May 6th, 2024.
Responsibilities:
- Serve as the main point of contact for escalated calls and requests.
- Meet service level agreements and performance goals.
- Assist in monitoring and completing production tasks.
- Manage complaint resolution for payers, providers, and patients.
- Collaborate with supervisors to enhance case handling efficiency and quality.
- Support process improvement initiatives and provide constructive feedback.
Qualifications:
- High School Diploma or equivalent.
- 3 years of experience in Operations/Production support.
- Proficiency in basic computer skills and data entry.
- Familiarity with department systems, CareCentrix protocols, and regulatory compliance preferred.
What We Offer:
- Starting Pay: $19.00 per hour + Monthly Incentive Bonus Opportunity.
- Comprehensive benefits package including Health, Dental, Vision, and more.
- Generous PTO, 401K Savings Plan, Paid Parental Leave, and professional development opportunities.
- Access to PayActiv for earned income between paychecks.
- Employee discounts and a supportive community culture.
Join us at CareCentrix, where we maintain a drug-free workplace and prioritize employee growth and well-being. Apply now for a rewarding career journey!
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Specialist – Customer Advocacy in Remote | Careers at Remote (icims.com)
