Who We’re Looking For:
Are you passionate about empowering customers to succeed? Are you a natural at building relationships and thrive on engaging with people? If so, we want you to join our team at brightwheel! As a Customer Success Specialist, you’ll be at the forefront of ensuring our customers get the most out of our platform. You’ll dive deep into understanding their needs, guiding them through adopting new features, and resolving any challenges they may encounter. If you’re curious, proactive, and excited about making a difference in education through technology, then we want to hear from you. Join us on this journey at a rapidly growing startup where every day brings new opportunities for growth and impact.
What You’ll Do:
- Proactively engage with customers via calls, Zoom meetings, emails, and text messages to maximize their experience with brightwheel, ultimately leading to long-term retention.
- Advocate for the use of specific brightwheel features tailored to each customer’s needs, enhancing their satisfaction and overall experience.
- Evaluate customer interaction with brightwheel to identify engagement levels, challenges, and swiftly address any issues.
- Act as a vital liaison between customers and internal teams, ensuring their feedback is effectively communicated to guide product development.
- Collaborate closely with Sales, Marketing, and Customer Success teams to ensure a seamless customer journey and surpass adoption and retention goals.
Qualifications & Skills:
- Proven sales experience with a track record of meeting and exceeding goals.
- Comfortable with high-volume sales approaches, such as making 30+ calls per day.
- Exceptional ability to identify customer challenges, offer solutions, and overcome objections with empathy and persistence.
- Excellent communication, organizational, and time-management skills.
- Comfortable with ambiguity and adaptable to evolving roles and goals.
- Additional Preferred Skills: Familiarity with Salesforce and basic Excel/Google Sheets. Startup experience and knowledge of the early education sector are advantageous.
Compensation and Benefits:
- Hourly rate: $19.24 USD ($40,000 yearly at 40hr/week).
- Competitive uncapped commission plan.
- Premium medical, dental, and vision benefits.
- Generous paid parental leave.
- Flexible paid time off policy.
- Monthly wellness and productivity stipend.
- Learning & Development stipend.
Diversity and Inclusion:
At brightwheel, we’re committed to fostering a diverse and inclusive workplace. We embrace and celebrate differences, and we’re proud to be an equal opportunity employer. Join us as we create an environment where everyone feels valued and respected, regardless of background or identity.
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