What you’ll do
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- Proactively engage with customers through calls, Zoom meetings, emails, and text messages to ensure they derive maximum value from brightwheel, leading to prolonged customer retention.
- Identify and advocate for the use of specific brightwheel features that align with individual customer needs, enhancing their overall experience and satisfaction.
- Regularly evaluate customer interaction with brightwheel to identify their level of engagement, pinpoint challenges, and facilitate swift resolution of any issues.
- Serve as a crucial link between our customers and our internal teams, ensuring customer feedback and insights are effectively communicated to the Product and Engineering teams to guide product development and improvement.
- Work closely with various teams within brightwheel, such as Sales, Marketing, and Customer Success, to ensure a cohesive customer journey and to meet and exceed customer adoption and retention goals.
Qualifications, Skills, & Abilities
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- Proven sales experience with a demonstrated ability to meet and exceed goals.
- Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day)
- Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
- Excellent communication, organizational, time-management, and prioritization skills
- High level of comfort with ambiguity – this is one of our newest teams and the role and goals will change over time
- Additional Preferred Skills: Familiarity with Salesforce and basic Excel/Google Sheets. Experience in a startup environment and knowledge of the early education sector are advantageous but not required. Proficiency in both English and Spanish.
$19.24 – $19.24 an hour
Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. In addition, our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.
For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. In addition to equity, our annual cash compensation for this role in all US-based locations is an overall on-target earnings of $80,000 yearly. There is hourly rate of $19.24 USD (which comes to $40,000 yearly at 40hr/week). Additionally, we include a competitive, uncapped commission plan.
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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