**Join Our Team as a Renewal Specialist**
As a Renewal Specialist at Bonterra, you’ll play a pivotal role in ensuring our clients’ continued satisfaction and retention. Your responsibilities will include managing the renewal process, nurturing client relationships, and identifying opportunities for upselling and cross-selling. We’re seeking a candidate with excellent communication skills, a deep understanding of contract renewals, and a proactive approach to customer success.
**Interested in Joining Bonterra?**
While the Renewal Specialist role may not be open at this time, we encourage you to apply and become part of our talent community. By having your information on file, we can reach out to you when this or similar roles become available.
**What You’ll Do**
– Take ownership of the end-to-end renewal process for accounts smaller than $100K ARR primarily through written communication.
– Report to the Manager, Global Renewals, with a focus on customer retention and uplift.
– Maintain accurate records of client interactions and renewal statuses.
– Provide regular reports on the renewal pipeline, risks, and opportunities.
– Execute strategies to increase customer retention and reduce churn.
– Collaborate with Installed Based leadership, finance, legal, and Order Management to ensure contract accuracy.
– Provide renewals administration support to Renewals Managers.
– Ensure timely closure of renewals.
**Qualifications**
– 1 year of B2B SaaS renewals experience in a similar role.
– Strong time management skills and attention to detail.
– Experience managing clients with Salesforce.com.
– Proactive attitude with a focus on problem-solving and exceeding client expectations.
**Compensation**
The displayed salary range reflects the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by factors such as work location, skills, experience, and education. In addition to base pay, employees may be eligible for discretionary bonuses, incentives, and equity.
**US Base Salary Range:** $60,000 – $70,000
Please note that salary offers and benefits for international applicants may vary based on regional considerations such as local market standards, applicable laws, and industry norms.
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