Remote Work Essentials
Candidates joining our team will undergo remote training and must be equipped to work efficiently from home. A designated workspace is necessary, furnished with company-provided technology for seamless operations.
A stable internet connection is paramount, with minimum speeds of 50 Mbps for downloads and 10 Mbps for uploads, ensuring smooth participation in online meetings via video conferencing tools.
Responsibilities at a Glance
The responsibilities of this remote position are multifaceted, requiring adeptness in various areas:
- Handling incoming calls from members and health plans/employer groups with professionalism and timeliness.
- Demonstrating comprehensive knowledge of ASH products and programs, ensuring accurate responses to inquiries.
- Coordinating access to Health Management programs and facilitating necessary appointments.
- Upholding strict confidentiality in all member-related matters.
- Participating actively in team discussions and fostering a collaborative work environment.
Qualifications and Core Competencies
While a high school diploma or equivalent is required, candidates should possess at least one year of customer service experience, preferably within a healthcare setting. Proficiency in MS Office is essential.
Key competencies include:
- Exceptional interpersonal skills for effective communication and relationship-building.
- Strong organizational abilities to manage tasks efficiently in a dynamic environment.
- Aptitude for problem-solving and developing effective solutions.
- Ability to maintain confidentiality in all interactions.
Mobility and Physical Requirements
This role primarily involves sedentary work, with the ability to sit for extended periods. Basic physical requirements include speaking, hearing, and using a computer and telephone. The capacity to lift up to 10 lbs may be necessary.
Environmental Conditions
As a remote position, you’ll be working from the comfort of your own home, allowing for flexibility and convenience in your work environment.
At American Specialty Health, we are committed to fostering diversity and inclusion in our workforce. We are an Equal Opportunity/Affirmative Action Employer, welcoming applicants from all backgrounds without regard to race, color, religion, gender identity, disability, veteran status, or any other legally protected characteristic.
Join our team and embark on a rewarding journey in the realm of remote work, where flexibility meets professionalism.
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