🌟 **Exciting Career Opportunities Await You at SCA Health!**
Introducing the new SCA Health—a reflection of who we are today and our vision for the future. Join us on our journey and explore the growing career opportunities tailored just for YOU.
**Responsibilities:**
As a Patient Call Representative at SCA Health, you’ll play a vital role in assisting patients with their inquiries and providing them with exceptional service. Your responsibilities will include:
– Handling inbound and outbound calls from patients.
– Resolving patient inquiries promptly and striving for one-call resolution.
– Following up on escalated inquiries or those requiring additional research.
– Ensuring timely responses to patient voicemails within 24 hours.
– Educating patients on understanding their Explanation of Benefits (EOB).
– Processing patient payments and providing requested documentation and records.
– Meeting defined metrics consistently.
– Reviewing contracts with insurance companies and determining necessary adjustments or refunds.
– Verifying insurance, providing patient estimates, and updating demographic information.
– Researching and locating missing payments, and reviewing clinical information as needed.
**Qualifications:**
– High school diploma or GED required.
– Strong customer service experience preferred.
– Experience in accounts receivable, billing, insurance verification, or customer service is advantageous.
– Previous healthcare experience is preferred.
– Bilingual proficiency is a plus.
**Compensation:**
– Starting at USD $20.00 per hour, with the potential to earn up to USD $28.00 per hour.
Join our dynamic team at SCA Health and embark on a rewarding career journey in the healthcare industry. Apply now and be part of our mission to provide exceptional care and service to our patients. Your future starts here!
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Associate Patient Call Representative, Part Time – OPA MSO in Seattle, Washington | SCA Health
