Customer Service Representative at MultiPlan
At MultiPlan, we’re not just a company; we’re a community of innovators dedicated to shaping the future of healthcare cost management. Join our team as a Customer Service Representative and be part of our mission to deliver exceptional service and drive positive change.
Here’s why you should consider joining us:
- Remote Positions Available: Work from the comfort of your own home while making a meaningful impact.
- Steady Schedule: Enjoy a consistent Monday through Friday schedule, with flexibility for available shifts.
- Quarterly Performance Bonus: Opportunity to earn additional rewards based on your performance.
- Comprehensive Training: Benefit from paid classroom training and ongoing coaching to support your professional growth.
- Advancement Opportunities: Explore career growth within our organization as you excel in your role.
Job Roles and Responsibilities:
- Communicate with customers via phone to verify and correct demographic information.
- Research and resolve various customer inquiries to ensure satisfaction and retention.
- Educate providers on our services and ensure inquiry resolution.
- Collaborate with other departments to address operational issues and ensure smooth service delivery.
- Maintain compliance with HIPAA regulations.
Requirements:
- High school diploma or GED.
- Minimum 6 months of customer service experience in an office or call center environment.
- Knowledge of medical and claim terminology.
- Excellent communication, organizational, and problem-solving skills.
- Ability to handle escalated situations professionally and maintain confidentiality.
- Proficiency in Microsoft Excel and other Office products.
Salary and Benefits:
- Salary Range: $17.00 per hour.
- Benefits: Competitive compensation, health insurance, 401(k) with match, incentive bonus program, generous paid time off, tuition reimbursement, and more.
At MultiPlan, we value diversity, inclusion, and belonging. We provide a supportive work environment where every individual can thrive. Join us and be part of a team that’s shaping the future of healthcare cost management.
Apply now and embark on a rewarding career journey with MultiPlan!
Outbound Customer Service Representative Job in USA | multiplan.jobs.net
